Consumer protection

Last updated: 4 November 2026. This is a translation; the Croatian version is binding.

If you have a complaint about our service, you can send us a written complaint under the Consumer Protection Act.

Submitting a written complaint

• by post: Plin Konjščina d.o.o., Bistrička cesta 1, 49282 Konjščina, Croatia,
• in person at our premises in Konjščina, on weekdays from 7:00 to 15:00,
• by email: info@plin-konjscina.hr,
• by fax: +385 49 226 426,
• or using the enquiry form on this website (topic "Complaint").

Consumer Protection Advisory Body

A Consumer Protection Advisory Body for consumers using public services in the company's gas distribution area was established by a decision of 23 June 2021. Its members are Nikolina Krok, Goran Silaj and an external member appointed by a consumer protection association of Krapina-Zagorje County.

The Advisory Body reviews complaints from individuals and legal entities in a transparent, objective and non-discriminatory way, and submits its written opinion and a proposed decision to the company's management. If you are not satisfied with the reply to a written complaint, or do not receive a reply within 15 days, you can ask for your complaint to be reviewed by the Advisory Body, using any of the contact details on this page and marking it „Savjetodavnom tijelu” (for the Advisory Body).

Complaints about energy activities

Complaints about the performance of energy activities can also be addressed to the Croatian Energy Regulatory Agency (HERA), Ulica grada Vukovara 14, 10000 Zagreb, hera.hr.

Out-of-court dispute resolution

If the dispute is still not resolved, it can be referred to an alternative consumer dispute resolution body; the list of such bodies is published by the ministry responsible for consumer protection.